Got a question? We’ve gathered the most common inquiries here to help you quickly find the answers you need.
Still need assistance? We’re always happy to help—feel free to reach out, and we’ll do our best to assist you!
Shopping on our site is quick and easy! Just follow these simple steps:
1 Browse & Select – Explore our collection and choose the products you love.
2 Add to Cart – Click on your desired items and add them to your shopping cart.
3 Proceed to Checkout – When you’re ready, go to your cart and click “Pay.”
4 Guest or Registered Checkout – You can complete your purchase as a guest or register for a faster future checkout.
5 Enter Payment Details – Choose your preferred payment method and complete your order.
That’s it! Your order is placed, and we’ll take care of the rest!
Is shopping on our site safe? Absolutely!
We use the highest security standards to ensure your payment is fully protected. All transactions are processed through a trusted external payment provider, meaning your credit card details are never stored on our site.
✔ Encrypted & Secure Payments
✔ No Credit Card Data Storage
✔ Safe, Hassle-Free Shopping
So, you can shop with peace of mind—we’ve got your security covered!
Online Payments – We accept credit card payments only. Customers must enter their payment details independently during checkout.
In-Store Payments – Cash payments are available only in our physical store.
For a secure and seamless shopping experience, all online transactions are processed through a trusted payment provider.
No account? No problem! You can complete your purchase as a guest without registering.
Why Create an Account?
Opening an account makes future shopping faster and easier! With a personal account, you can:
Register today for a faster, hassle-free shopping experience!
Can I pay in installments? Yes! We offer a split payment option based on your order amount.
✔ Payments are divided in increments of 200 NIS per installment.
✔ Maximum of 3 installments per transaction.
Example:
Enjoy flexible payments and shop with ease!
When will my order arrive?
Your order will be delivered within 3-14 business days from the date of confirmation. Deliveries are handled by a professional courier company, and the courier will contact you on the day of delivery.
Delivery Options:
Home Delivery – Nationwide delivery within up to 14 business days, subject to delivery zones.
Free In-Store Pickup – Pick up your order at our store locations for free.
Shipping Costs:
We ensure fast, reliable, and professional delivery service so you can receive your order hassle-free!
How do I know my order was received and is being processed?
Once your order is placed, you will be redirected to a confirmation page displaying all order details, including your personal information and order number. Additionally, a receipt with a detailed summary of your order will be sent to your email.
How can I check the status of my order?
You can check your order status via WhatsApp at 053-4347265, email at service@prizma-optice.co.il, or by filling out the contact form on our website. A representative will get back to you.
Can I change the shipping address after placing an order?
Yes, you can change the shipping address within 24 hours of placing the order, as long as the order has not been dispatched to the courier company.
Can I modify an order after placing it?
Yes, modifications or changes to an order can be made within 24 hours of purchase, provided that the order has not yet been dispatched.
How can I request a change to my order?
To modify your order, please contact us via WhatsApp, email at service@prizma-optice.co.il, or by filling out the contact form on our website. A representative will assist you.
How can I cancel an order after purchase?
To cancel your order, please contact us via WhatsApp at 053-4347265, email us at service@prizma-optice.co.il, or fill out the contact form on our website. A representative will get back to you shortly.
What are the conditions for canceling a transaction?
A transaction can be canceled within 24 hours of purchase.
What are the cancellation fees?
If an order is canceled within 24 hours of purchase or before it has been dispatched to the courier company, a 5% processing fee will be charged based on the total purchase amount, or 100 NIS – whichever is lower (subject to the terms and conditions).
Leave your details, and we’ll get back to you as soon as possible.
Leave your details, and we’ll get back to you as soon as possible.
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